Cancellation & Refund Policy
How you can make the cancellation of an order?
You may cancel an order easily through the phone before we start to process your order. Your order amount less through the payment gateway along with the cancellation charges would be refunded to you.
In case the preparation of the cake you ordered gets started, in this case, you can’t cancel the order. There would be no refund during such an event.
During an event wherein the seller is not able to deliver the product due to no-stock or any other specific reason, the entire order amount would surely get refunded.
How long it takes to process your cancellation request?
Once you make the request for cancellation of cake(s) in your order, it would take us approximately a day or two business days to cancel the order & initiate a refund. You would get notified of the same through an email/SMS.
Having the money transferred back towards the source of the transaction may take near-around 7-10 business days for the respective banks to process the refund. Kindly get in touch with the banks directly during any delays post confirmation of cancellation/refund through The Boiling House Bakery.
When you desire to buy the products through The Boiling House Bakery, your purchase gets covered through 7 days money-back guarantee only during the case of a manufacturing defect. The refund policy that the company ensures you with is applicable only on non-perishable items. In case you come over a manufacturing defect & to request a refund, you simply require contacting us with your purchase details within 7 days of your purchase made. Also, kindly include your order number while sending through email after ordering & let us know about your problem for a refund too- we wish to take customer feedback in a serious manner & take it into consideration to improvise our products & quality of service. Refunds get processed within 30 days duration.
Disclaimer of Warranties/ Limitation of Liability
The Boiling House Bakeryendeavors to ensure you that all the information over the website is correct however The Boiling House Bakery neither warrants nor makes up any representations about the quality, accuracy, or even the completeness of any data, information, product or service. In no event shall The Boiling House Bakery would be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages that result through (a) the usability or the inability to use the services;(b) unauthorized access to or alteration of the user’s transmission or data to anyone else. (c) any other issue related to the services that include, without limitation, damages for loss of usage, data or profits, that arise out of or in any way that gets connected with the use or performance of the website or service. The user must need to understand that any material or data that gets downloaded or otherwise gets obtained through the website is done entirely at their own discretion & risk & they would solely be responsible for any damage to their computer systems or loss of data that results through the download of such material or data.
The Boiling House Bakery would not warrant that:-
The Boiling House Bakery would not be liable to you in any case that is related to the contents of, or use of or otherwise interlinked with the website.
The Boiling House Bakery does not aim to warrant that this site, information, content, materials, product(that include software) or services that involve on or otherwise gets available to you through the website, or their servers or electronic communication that gets sent from us are free of viruses or occurs out to be meant to constitute, advice of any kind. You would be required to enter a valid phone number while placing up order over the website. While registering your phone number with us, you consent to get contacted through us over phone calls & SMS notifications. We assure you that we would not at all use your personal information to initiate any promotional phone calls or SMS.